ORYN Housekeeping provides residential and commercial cleaning services throughout the New York metropolitan area. Our services may include recurring maintenance cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, retail cleaning, studio cleaning, post-event cleaning, and other cleaning services as agreed upon in writing.

All pricing provided by ORYN Housekeeping is based on information available at the time of quotation.

Estimates & Pricing
Prices may be adjusted if:

• Additional rooms, areas, or services are added.

Written estimates remain valid for 30 days unless otherwise stated.

Initial Deep Cleaning Requirement (Introduction Cleaning)
For recurring service clients, ORYN Housekeeping requires an initial deep cleaning before beginning routine maintenance service. The purpose of the initial cleaning is to establish a baseline standard that allows recurring maintenance visits to be completed efficiently and consistently.

Scheduling & Service Appointments
Service appointments are scheduled based on availability. While ORYN Housekeeping strives to arrive within scheduled timeframes, arrival times may occasionally vary due to traffic, weather, emergencies, or prior appointments. Clients will be notified of significant delays whenever possible.

Property Access
Clients are responsible for providing safe and reliable access to the property at the scheduled service time.
 
If our team is unable to enter the property because:

• Access instructions were not provided

• Keys or access codes do not work

• The property is inaccessible
   

ORYN Housekeeping reserves the right to charge a lockout or missed appointment fee. This fee is $10. The lockout fee is due within 24 hours of the missed service. 

Payment Terms
Payment is due in accordance with the terms outlined in your estimate, proposal, invoice, or service agreement.
 
Accepted payment methods may include:
 

• Credit or debit card

• ACH transfer

• Zelle

• Cash

• Physical check
   

For recurring commercial contracts:
 

• Invoices are typically issued monthly.

• Payment is due within 15 calendar days unless otherwise agreed in writing.

• Late balances may be subject to reasonable collection costs and service suspension.

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Cancellation Policy 

Clients may cancel or reschedule service appointments by providing at least 24 hours' notice.

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• Appointments canceled with less than 4 hours' notice may be subject to a 50% cancellation fee of the scheduled service cost.

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Satisfaction Guarantee

ORYN Housekeeping is committed to delivering quality service.

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If you believe an area covered within the agreed cleaning scope was missed, please notify us within 24 hours of service completion. Upon review, we may return to address the concern at no additional cost.

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This guarantee does not apply to:

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• Normal wear and tear

• Permanent stains

• Existing damage

• Conditions beyond the scope of the original service

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Client Responsibilities

To ensure a safe and efficient cleaning experience, clients agree to:

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• Secure valuable items and sensitive documents.

• Inform us of any special instructions before service begins via the Contact Us Form, one of the Roommate or Residential Forms, or over the phone. 

• Ensure utilities such as water and electricity are functioning.

• Disclose any known hazards, safety concerns, or restricted areas.

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ORYN Housekeeping is not responsible for delays or incomplete services caused by unsafe conditions or unavailable utilities.

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Health & Safety

ORYN Housekeeping reserves the right to refuse, discontinue, or modify services when conditions pose a safety risk to our team.

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Examples include:

• Biohazards

• Mold contamination

• Hoarding conditions

• Pest infestations

• Dangerous chemicals

• Structural hazards

• Aggressive animals

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Additional charges may apply if special protective equipment or remediation measures are required.

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Damage Claims

ORYN Housekeeping takes reasonable precautions while performing services. Any claim regarding damage allegedly caused during service must be reported within 48 hours of service completion.

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Claims should include:

• A written description

• Supporting photographs when available

• The affected item's estimated value

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ORYN Housekeeping reserves the right to inspect and investigate all claims before determining responsibility.

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Limitation of Liability

To the fullest extent permitted by law, ORYN Housekeeping's liability for any claim arising from its services shall be limited to the amount paid for the specific service giving rise to the claim.

ORYN Housekeeping shall not be liable for:

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• Pre-existing damage

• Normal wear and tear

• Improperly installed fixtures

• Manufacturer defects

• Loss of business revenue

• Consequential or indirect damages

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Commercial Cleaning Agreements

Commercial service contracts may contain additional terms regarding:

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• Service schedules

• Scope of work

• Quality assurance procedures

• Contract length

• Termination requirements

• Payment schedules

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Where a signed commercial service agreement exists, that agreement shall govern in the event of a conflict with these Terms & Conditions.

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Intellectual Property

All content appearing on the ORYN Housekeeping website, including text, branding, graphics, logos, and marketing materials, unless otherwise stated, is the property of ORYN Housekeeping and may not be reproduced without written permission.

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Privacy

ORYN Housekeeping respects client privacy.

Information collected through our website, forms, communications, and service requests is used solely for:

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• Service delivery

• Scheduling

• Customer support

• Billing and invoicing

• Business communications

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We do not sell personal information to third parties.

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Termination of Services

ORYN Housekeeping reserves the right to terminate service relationships at its discretion in cases involving:

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• Non-payment

• Repeated cancellations

• Unsafe conditions

• Harassment or abuse toward staff

• Violation of these Terms & Conditions

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Changes to These Terms

ORYN Housekeeping reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be posted on our website with the revised effective date.

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Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.

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For questions regarding these Terms & Conditions, please contact us directly.