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Refund Policy

Effective Date: June 1st, 2026

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This Refund & Cancellation Policy outlines how ORYN Housekeeping handles cancellations, rescheduling, refunds, and service adjustments.

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By booking services with ORYN Housekeeping, you agree to the terms below.

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1. Service-Based Business Policy

ORYN Housekeeping provides time-based professional cleaning services. Once a cleaning appointment is reserved, time, staff, and resources are allocated specifically for your booking.

 

For this reason, refunds are limited and subject to the conditions below.

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2. Cancellations & Rescheduling

Standard Appointments

  • Cancellations or rescheduling must be made at least 24 hours before the scheduled service time.

  • If notice is given at least 24 hours in advance, no cancellation fee will apply.

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Late Cancellations

  • Cancellations made with less than 4 hours’ notice may incur a charge of up to 50% of the scheduled service cost.

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Same-Day Cancellations / Lockouts

  • If our team arrives and is unable to access the property, or the appointment is canceled on the same day, the client may be charged $10.

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3. Refund Eligibility

Refunds may be issued in limited circumstances, including:

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  • Service was not performed as scheduled due to company error

  • Duplicate payment was processed

  • Cancellation was approved in writing by ORYN Housekeeping

  • A billing error occurred

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Refund requests must be submitted within 48 hours of the scheduled service date.

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4. Service Dissatisfaction

ORYN Housekeeping aims to provide high-quality cleaning services.

If you are not satisfied with the service:

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  • You must notify us within 48 hours of service completion

  • We may offer a re-clean of the affected area at no additional cost

  • Refunds are not guaranteed and are evaluated on a case-by-case basis

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Refunds will not be issued for:

  • Pre-existing conditions or damage

  • Areas not included in the agreed scope of work

  • Declined or unavailable access areas

  • Normal wear and tear or permanent stains

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5. Recurring Service Plans

For weekly, bi-weekly, or monthly recurring services:

  • Cancellations require at least 7 days’ notice before the next billing cycle

  • Mid-cycle refunds are not issued for unused visits

  • Missed visits due to client cancellation are not refundable

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6. Commercial Cleaning Contracts

For commercial clients:

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  • Refunds are not issued once a billing cycle has started

  • Service credits may be provided at ORYN Housekeeping’s discretion

  • Contract terms outlined in a signed agreement override this policy where applicable

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7. Deposits

If a deposit is required:

  • Deposits are non-refundable if cancellation occurs less than 24–48 hours before service

  • Deposits may be applied to future rescheduled services at ORYN Housekeeping’s discretion

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8. Weather, Emergencies & Force Majeure

ORYN Housekeeping is not responsible for delays or cancellations caused by circumstances beyond our control, including:

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  • Severe weather

  • Transportation disruptions

  • Power outages

  • Natural disasters

  • Public emergencies

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In such cases, services will be rescheduled at no penalty to the client.

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9. Chargebacks

Clients agree to contact ORYN Housekeeping directly to resolve any billing disputes before initiating a chargeback.

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Unauthorized chargebacks may result in:

  • Suspension of future services

  • Additional administrative fees

  • Collection actions where applicable

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10. Refund Processing Time

Approved refunds will typically be processed within 5–10 business days, depending on your bank or payment provider.

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